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Dilly dally with Dell
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By
Terry
Costlow
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Industrial Control Designline
(04/18/2008 6:20 PM EDT)
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Setting up the complex equipment in modern factories is no easy task. It won't become simpler if you don't have good support from equipment suppliers. I've gotten a reminder of this in recent weeks.
I wanted to hook a new Dell notebook to a DVI desktop monitor. Keyboards, mice and networks all went together as planned. But no output to the screen. I spent an hour on a Website help line. 90 minutes on the phone. I waited days for the cable that was to fix things. Still no picture " wrong cable.
Another hour on the phone. A few more days waiting for a cable. Another failure. Yet another 45 minutes on the phone. Finally, I reached someone who realize that my monitor has a VGA plug so I don't need one of many variations of a VGA to DVI cable I'd been sent. If I had actually looked at the back of the LCD, I probably would have noticed this myself.
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